FAQs

Product & Ritual

What makes each ZANYÉ piece unique?

How should I choose the right object?

What does “setting an intention” mean?

Are stone, Bazi, or elemental meanings guaranteed to work?

Jewelry

Can I wear my bracelet every day?

How do I choose the right bracelet size?

How should I care for natural stone jewelry?

Is jewelry covered by warranty?

Incense & Incense Holders

What makes each ZANYÉ incense unique?

How should I choose the right incense?

How should I burn incense safely?

How do I use incense with my bracelet or ritual set?

Orders & Shipping

Where do you ship?

How long does shipping take?

Can I change or cancel my order?

What should I do if my order arrives damaged?

Returns & Exchanges

Do you accept returns?

Who pays for return shipping?

When will my refund be processed?

Do you offer repairs?